Returns and Exchanges
If you wish to return or exchange an item, please contact us within 8 days of receiving the product.
Returns and Exchanges for Customer's Convenience
The round-trip shipping costs for exchanges will be the customer's responsibility.
Address Change
If you need to change the delivery address after shipment, a fee of 660 yen (within Japan) will apply.
Returns and Exchanges Due to Initial Defects or Incorrect Items
We will cover the round-trip shipping costs for returns and exchanges due to initial defects or incorrect items.
Important Notice
Even in cases of initial defects or incorrect items, we may refuse returns or exchanges if a long period has elapsed.
Shipping will be from within Japan. Any customs duties will be the responsibility of the recipient.