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Thank you for reaching out to us. We will respond to your inquiry within 48 business hours. Please note that we do not accept inquiries by phone.

For any questions related to your order or cancellation requests, please include your order number in your message. Kindly understand that if your order has already entered the shipping process or if the item is out of stock, we may not be able to accommodate changes.

* Depending on the nature of your inquiry, our response may take longer or, in some cases, we may not be able to provide an answer.

※ If you do not receive a reply from us, please check your spam or junk mail folder. If necessary, kindly reach out to us again at hello@tokyotots.com
Please note that submitting an inquiry does not guarantee any changes to your order. Changes will only be confirmed once we have responded to your message.